Hotwire QuickConnect: Frequently Asked Questions
Q: Why connect to Hotwire?
A: Our direct connectivity solutions make it easier to work with us by automating the entire booking process and replacing the manual management of the extranet with an electronic solution.
Q: What are the criteria for my hotel to be connected to Hotwire?
A: First, your hotel needs to be a part of our Hotwire Hot Rate® Hotel rate program. If you are already participating, you simply need to contact your channel manager provider in order to establish a connection. If your hotel is not a current Hotwire Hot Rate® Hotel rate participant, please visit www.joinhotwire.com
Q: How do I know which connectivity solution is best for my hotel?
A: If your hotel is part of a chain, contact your chain/brand representative as you may already have access to sell Hotwire rates on your CRS via Pegasus. You can also contact your Hotwire Account Manager. If your hotel is already a Hotwire partner and is an independent property or not part of a chain connected through Pegasus, Hotwire QuickConnect might be a solution for you.
If you believe your hotel is a good fit for Hotwire QuickConnect, follow these steps:
- Have your hotel's information technology team or your contracted third-party development company sign up for further details on the specification in the Developer Area.
- Review the specification to determine if Hotwire QuickConnect is the optimal connectivity solution for your hotel.
- Once you have coded for the solution, you can immediately begin using HQC.
Q: What are the costs associated with Hotwire QuickConnect?
A: Hotwire does not charge any fees to our hotels or their developers coding for the interface. Please contact your vendor/development contractor for any fees or charges that may be associated with Hotwire QuickConnect.
Q: Is the Hotwire QuickConnect interface secure?
A: Yes. Communication is conducted over the open Internet, through a secure channel (HTTPS).
Q: Does my commercial agreement change with Hotwire if I connect through Hotwire QuickConnect?
A: No. All commercial terms in your agreement with Hotwire continue to be respected. The technology focuses on improving the efficiency of the process, not the conditions for participating in the Hotwire program.
Q: How does the Hotwire QuickConnect support process work?
A: If you are experiencing issues with Hotwire QuickConnect™, contact your vendor, your first line of support for technical issues.
Q: Who do I contact if I have further questions?
A: For general questions, please contact your Hotwire Account Manager. For specific questions regarding the interface, contact your vendor
Q: How do I know if my PMS/CRS supports Hotwire QuickConnect?
A: Contact your hotel system provider to determine if your system can connect to Hotwire QuickConnect.